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World Journal of Engineering
Research and Technology

An International Peer Reviewed Journal for Engineering Research and Technology

ISSN 2454-695X

Impact Factor : 5.218

ICV : 79.45

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Abstract

IMPROVEMENT OF QFD EFFECTIVENESS WITH BLEND OF VOICE OF CUSTOMER AND RED GREEN CHART ON COMPLEX MECHATRONICS PRODUCTS

Dr. Rajakannu Amuthakkannan*, K. M. Abubacker and V. Suresh Babu

ABSTRACT

Quality Function Deployment (QFD) is widely used in total quality control in an organization by giving more importance to the customer voice. The QFD is also an industrial engineering tool which is widely used to improve the product design and development in an organization. In practical, it is identified that the implementation of all Voices of customer in complex design products are impractical but it is possible for certain extend. So, this paper aims in blending the Voice of customer with a novel concept of Red Green Chart (RGC) concept to build the House of Quality to improve the effectiveness of the selection of the components in the area of fundamental design changes. Overall, Quality Function Deployment (QFD) concept is applied to predict the appropriate technical requirements in each stage of product development and production. A case study is taken to carry out the proposed technique and comparison analysis is also done with traditional QFD method.

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