Abstract
IMPACT OF INTERNET OF THINGS (IOT) IN TERMS OF GUEST SERVICE SATISFACTION IN HOTEL INDUSTRY
Dr. Bhavya Khamesra and Nishi Priya*
ABSTRACT
Internet of Things (IoT) is current talk of the town which is widely effecting hotel industry these days, it is very important to focus out its practical implementations. This study features the multidimensional tasking of hotel industry with the growth of IT enabled services. Hotel industry in current scenario is highly relying on computerized system for most of its operations and management reports. To remain competitive it is very much essential to achieve high guest satisfaction. Technology enhanced hotel services in various manners starting from arrival to revisit of guest-Tracking guest satisfaction, optimizing perishable resources of hotel, global distribution system, automated energy saving facilities such as Energy Management System, synergistic approach through multi-processor environment etc. Hotel industry involves heavy duty machinery, equipments and end number of operating devices for bulk operations. IoT helps to optimize the devices, equipments and instruments for better yield, for example NFC technology for easy access of POS billing, mobile check-in application for registering complaints and to provide real time status updates.
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